Refund policy
Refund & Return Policy
At Mayvaa, we want you to be happy with your purchase. If something isn’t right with your order, please contact us at info@mayvaa.com, and we’ll be happy to help.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be returned in its original condition and with its original packaging.
To start a return, please contact us at info@mayvaa.com with your order number and reason for the return. If your return is accepted, we will provide you with the return instructions and the appropriate return address.
Please do not send products back without contacting us first.
Unless the product is damaged, defective, incorrect, or otherwise required by applicable law, customers are responsible for return shipping costs.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.
If your product arrives damaged, defective, or incorrect, contact us at info@mayvaa.com as soon as possible.
Please include:
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Your order number
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A description of the issue
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Clear photos or videos showing the problem
Once we have reviewed your request, we will work with you to provide an appropriate solution, such as a replacement or refund where applicable.
Refunds
Once your return has been received and reviewed, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Order Cancellations
If you need to change or cancel your order, please contact us at info@mayvaa.com as soon as possible.
We process orders quickly, so we cannot guarantee that changes or cancellations will be possible once an order has been processed or shipped.
European Union Customers
If you are located in the European Union, you generally have the right to withdraw from an eligible online purchase within 14 days of receiving your order, without providing a reason, subject to applicable exceptions and consumer protection laws.
Nothing in this policy limits any mandatory consumer rights that apply to your purchase.
Contact Us
If you have any questions about a return or refund, please contact us at:
We’ll get back to you as soon as possible.